Actual Next Day Service – Lenovo vs Dell

by Nate Hoffelder

Nate has been blogging about gadgets for over a decade, first at the online forum MobileRead, and later at his blog, The Digital Reader. He prefers Android over iOS. Windows over MacOS, and is annoyed by redundant product names like Apple's Apple Watch.

November 19, 2023

One of the things I really liked about Dell when I first got a laptop was that they offered next day service. File a ticket, and (assuming it’s a hardware issue) a tech will show up the next business day with a part to do the work.

That was over 15 year ago, though. Round about 2010 they stopped overnighting parts, and let you wait with a broken computer (they said this was still service the next business day after the tech got the part). And then sometime between 2010 and 2021 (when I made the mistake of buying a Dell laptop in Best Buy) Dell stopped repairing their laptops entirely and instead just gave customers the runaround.

So when my current Lenovo laptop started acting up, I pessimistically assumed that Lenovo would take a week or more to repair it under warranty. I was so sure that this would take a while that I bought a refurbished desktop to use as a backup just in case (it was about $200, including a 3-year warranty).

But it turned out I was wrong. Lenovo offers Next Day service which actually lives up to the name. I filed a support ticket late Wednesday night, and the tech had the part on Friday.

I had to go out of town on Friday, so the laptop still isn’t fixed, but I have to say that I am thrilled with Lenovo’s responsiveness. This is in fact what I thought I paid for, but I am still pleased to get this level of service.

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