One of the things I really liked about Dell when I first got a laptop was that they offered next day service. File a ticket, and (assuming it’s a hardware issue) a tech will show up the next business day with a part to do the work.

That was over 15 year ago, though. Round about 2010 they stopped overnighting parts, and let you wait with a broken computer (they said this was still service the next business day after the tech got the part). And then sometime between 2010 and 2021 (when I made the mistake of buying a Dell laptop in Best Buy) Dell stopped repairing their laptops entirely and instead just gave customers the runaround.

So when my current Lenovo laptop started acting up, I pessimistically assumed that Lenovo would take a week or more to repair it under warranty. I was so sure that this would take a while that I bought a refurbished desktop to use as a backup just in case (it was about $200, including a 3-year warranty).

But it turned out I was wrong. Lenovo offers Next Day service which actually lives up to the name. I filed a support ticket late Wednesday night, and the tech had the part on Friday.

I had to go out of town on Friday, so the laptop still isn’t fixed, but I have to say that I am thrilled with Lenovo’s responsiveness. This is in fact what I thought I paid for, but I am still pleased to get this level of service.